FAQ

Frequently Asked Questions

Yes. We carry public liability insurance. If our fully vetted, directly employed cleaners cause any damage, we promptly repair or replace the item.

Absolutely. We offer flexible 24/7 commercial scheduling, allowing our teams to clean overnight or weekends to ensure zero disruption to your daily operations.

Keys and codes are encrypted digitally and stored in a secure physical safe. They are strictly issued only to background-checked, assigned site supervisors.

Standard cleaning handles routine surface upkeep like vacuuming and dusting. Deep cleaning targets built-up grime, heavy tile scrubbing, and detailing overlooked tracks.

Yes. We use premium, plant-based, non-toxic products containing zero harsh chemical fumes or synthetic perfumes, making them entirely safe for infants and sensitive pets.

Yes. Our construction cleaners hold valid White Cards, while our education team members carry government-approved Working with Children Checks and national police clearances.

We utilize advanced water-fed carbon extension poles to wash external glass safely from the ground. For taller structures, our licensed operators deploy boom lifts.

We cannot transport hazardous materials, including loose asbestos, wet chemical paint, commercial batteries, or bio-hazardous waste. We can recommend certified trade partners instead.

Yes. We provide fully itemized invoices for self-managed and plan-managed NDIS participants, strictly aligning with NDIS price guide parameters for household support tasks.

While standard changes require 24 hours’ notice, we guarantee a priority response for contracted commercial clients, dispatching emergency cleanup teams within 4 hours.